Terms Of Service

Terms of Service for Shri Matre Naturals

1. Introduction & Acceptance of Terms

Welcome to Shri Matre Naturals. Please read the following terms and conditions ("Terms") very carefully, as your use of our service and purchase of our Products is subject to your acceptance of and compliance with them.

By accessing this website (shrimatrenaturals.com) and using any of our services or purchasing any of our products, you agree that you have read, understood, and are bound by these Terms.

In these Terms, references to “you” or “User” shall mean the end user accessing the website. “Company”, “we”, “us”, and “our” shall mean Shri Matre Naturals.

We reserve the right to change these Terms from time to time without any obligation to inform you. It is your responsibility to review them periodically.

2. Our Service

Shri Matre Naturals provides you with an online platform to identify, select, and purchase our line of proprietary wellness products. Crafted with knowledge drawn from Siddha principles of diet and wellness, our products, including herbal teas, infusions, and massage oils ("Products"), are formulated and sold directly by us to support your well-being.

3. Accounts & Eligibility

To purchase Products from our website, you may need to register for an account. You are responsible for all activity associated with your account, so please keep your password safe.

By creating an account, you confirm that you are over the age of 18 and legally eligible to enter into a contract. If you are a minor, you may use our services only with the involvement and consent of a parent or legal guardian.

You agree to provide accurate and complete information when creating and maintaining your account, including a name, phone number, and a valid email address.

4. Sale of Products

All Products listed on our website are formulated and sold by Shri Matre Naturals. By placing an order, you make an offer to purchase the selected Products at the listed prices, subject to availability.

5. Pricing and Information

  • All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

  • Prices are subject to change without prior notice.

  • We strive to provide accurate product and pricing information. However, in the event of an error (e.g., an incorrect price), we reserve the right to refuse or cancel the order. If payment has already been made, the amount will be fully refunded.

  • Photographs on the website are for representation purposes. Please read the product descriptions carefully for details like ingredients, weight, and usage instructions.

6. Payment

We use a secure, third-party payment gateway to process all transactions. We do not store your credit card, debit card, or net banking information. If you encounter any transaction errors, please contact us at care@shrimatrenaturals.com, and we will assist you.

7. Shipment and Delivery

Our shipping and delivery processes are governed by our Shipping Policy, which is incorporated into these Terms by reference. Please ensure your delivery address is correct and complete, as we cannot be held responsible for delivery issues arising from incorrect address information.

8. User Generated Content (Reviews & Comments)

You may post content such as reviews, comments, and questions on our website. By doing so, you grant Shri Matre Naturals a perpetual, royalty-free, non-exclusive license to use, modify, and display that content. We reserve the right to remove any content that we believe violates these Terms or is otherwise inappropriate.

9. Cancellations, Returns, and Refunds

Our process for cancellations, returns, and refunds is governed by our Fair & Simple Guide to Returns & Refunds. This policy is incorporated into these Terms by reference.

10. Communication

By using our site and providing your email and phone number, you consent to receive electronic communications from us regarding your orders, requests, and other site-related information.

11. Usage Restrictions

You agree not to use this website to host, display, or share any information that is defamatory, obscene, harmful, illegal, infringes on any intellectual property rights, contains software viruses, or threatens the unity and integrity of India. You are also prohibited from violating the security of the website, submitting false information, or using any automated means to navigate or search the site.

12. Intellectual Property

  • Copyright: All content on this website, including text, graphics, logos, and images, is the property of Shri Matre Naturals and is protected by copyright laws. You may not copy, reproduce, or commercially exploit any content without our explicit permission.

  • Trademarks: The name "Shri Matre Naturals," our logo, and our product packaging are trademarks belonging to us.

13. Disclaimer of Medical Advice & Regulatory Status

The content and Products on this website are for general wellness and informational purposes only.

  • FSSAI License: All our products are manufactured and sold under a valid FSSAI license as food products, not as medicine.

  • No Medical Claims: Our Products are not intended to diagnose, treat, cure, or prevent any disease. The statements on this website have not been evaluated by any medical authority.

  • Consult a Professional: The information provided on this site is not a substitute for professional medical advice from a qualified healthcare provider. Please consult a doctor or other qualified health professional for any medical concerns. For a direct Siddha consultation, we encourage you to connect with Dr. Gayatri through her clinical practice.

14. Warranty

We stand by the quality of our Products. However, they are provided on an "As Is" basis without any express or implied medical warranties. The effectiveness of the products can vary from person to person, and individual results are not guaranteed.

15. Indemnification & Limitation of Liability

You agree to indemnify and hold harmless Shri Matre Naturals from any claims, losses, or damages arising from your breach of these Terms. Our liability to you under any circumstance is limited to the amount you have paid for the product giving rise to the claim.

16. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India. Any disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Puducherry, India.

17. Grievance Redressal

In accordance with the Information Technology Act, 2000, and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:

  • Grievance Officer Name: R.Sudha

  • Email: care@shrimatrenaturals.com

  • Phone: 70920 33433

For any questions regarding these Terms, please contact us at care@shrimatrenaturals.com