Shipping Policy

Shipping Policy for Shri Matre Naturals

Thank you for choosing Shri Matre Naturals. We take great care in preparing and dispatching your order with the hope that it brings you wellness and balance. Here is everything you need to know about our shipping process.

Our Current Service Area

Please note that we currently ship exclusively to addresses within Tamil Nadu and Puducherry. We are a growing brand and hope to expand our service to more regions in the future.

Order Processing & Dispatch

All orders are processed and dispatched from our base in Puducherry within 3 to 5 working days (Monday to Friday, excluding public holidays) of you placing the order.

Estimated Delivery Time

Once your order is dispatched from our end, you can expect it to be delivered within an additional 2 to 5 working days. Please note, delivery times can vary based on your specific location and any unforeseen circumstances faced by our logistics partners.

Shipping Charges

Our shipping charges are calculated based on your delivery location and the weight of your order.

  • The shipping fee starts from ₹30 and can go up to ₹200.

  • The final and exact shipping cost for your order will be calculated and displayed on the checkout page before you complete your payment.

Payment Methods

All orders must be prepaid through our available online payment methods. Please note that we do not offer a Cash on Delivery (COD) facility at this time.

Order Tracking

Once your order has been dispatched, you will receive an email and/or SMS from us with the tracking details, including a tracking number and a link to our logistics partner's website. You can use these details to monitor the journey of your package.

Delivery Process & Attempts

  • Our logistics partner will make a maximum of three attempts to deliver your order to your provided address.

  • If you are not reachable or do not accept the delivery after three attempts, the package will be returned to us. To arrange for a re-shipment, please contact our support team at [care@shrimatrenaturals.com]. Please be aware that re-shipment may incur additional shipping charges.

Please Note

While we work closely with our delivery partners, Shri Matre Naturals shall not be held responsible for any delay in delivery caused by the logistics company or due to factors beyond our control, such as natural calamities, public holidays, or transit restrictions.