Privacy Policy

Privacy Policy for Shri Matre Naturals

 

1. Our Commitment to Your Privacy

 

Welcome to Shri Matre Naturals. We deeply value the trust you place in us and are committed to protecting your privacy. This policy outlines how your personal information is collected, used, and shared when you visit or make a purchase from shrimatrenaturals.com (the "Site").

By visiting our Site and using our services, you agree to the collection and use of your data in the manner provided in this Privacy Policy.

 

2. What Information We Collect

 

When you interact with our Site, especially when making a purchase, we collect certain information to provide and improve our services. This includes:

  • Personal Identification Information: Your name, billing address, shipping address, and email address.

  • Contact Information: Your phone number.

  • Transaction Information: Details about the products you purchase from us.

  • Communication Information: Any information you choose to send us, such as inquiries, feedback, or requests for email notifications and newsletters.

 

3. How We Use Your Information

 

We use the information we collect for several important purposes, all aimed at providing you with a seamless and positive experience:

  • To process and fulfill your orders, including arranging for shipping and providing you with invoices and order confirmations.

  • To administer and improve the Site, ensuring a smooth and personalized Browse experience.

  • To communicate with you regarding your orders, inquiries, and any complaints.

  • To send you email notifications or newsletters if you have specifically requested them.

  • To occasionally inform you about new products, special offers, or wellness content that we believe may be of interest to you.

 

4. Sharing Your Information

 

Your privacy is paramount. We do not sell or rent your personal information to third parties for their direct marketing purposes. We only share your information with trusted partners for essential business functions:

  • Shopify: Our store is powered by Shopify Inc. We share your information with Shopify to provide us with the e-commerce platform and services that allow us to sell our products to you.

  • Logistics & Courier Partners: We share your name, address, and phone number with our delivery partners to ship your order to your doorstep.

  • Legal Requirements: We may disclose your information if required to do so by law, in connection with any legal proceedings, or to establish, exercise, or defend our legal rights (including fraud prevention).

 

5. Cookies and Tracking Technologies

 

Like most websites, we use cookies to enhance your Browse experience.

  • What are Cookies?: Cookies are small data files that are placed on your device when you visit a website. They allow the website to remember your actions and preferences (such as login or items in a cart).

  • How We Use Them: We use functional, performance, and content cookies to understand how people use our Site, which helps us improve its functionality.

  • Your Choice: Most web browsers automatically accept cookies, but you can choose to block or delete them through your browser’s settings (usually found in the "Tools" or "Preferences" menu). Please note that removing or blocking cookies can negatively impact your user experience, and parts of our Site may not be fully accessible.

 

6. Policy Updates

 

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We reserve the right to change or update this policy at any time by placing a prominent notice on our Site. Such changes will be effective immediately upon being posted.

 

7. Contact Us & Grievance Officer

 

If you have any questions, concerns, or grievances regarding this policy or how we handle your data, please do not hesitate to contact us.

  • Email: care@shrimatrenaturals.com

  • Phone: 70920 33433